How to Order

Thank you for considering Green Goodness Asia organic vegetables and natural products for your personal consumption. Ordering from us is very easy; simply choose among our 3 available ordering methods: online ordering platform, downloadable product list and phone ordering.

You will also find on this page our basic terms of service for your reference. We encourage that you read them very well prior to ordering.

A. Online Ordering Platform

  1. Register your name and basic contact information. Your registration will prompt you back to the Product Page and open your shopping cart.
  2. Click the different tabs to show the variety of vegetables and products in different categories.
  3. To know the nutritional value of each product simply hover your cursor above the image to reveal a pop-up window of information.
  4. Each product will show the price per minimum order. The number 1 represents the minimum order. Click the plus (+) and minus (-) signs according to the quantity of your order on the product. Click the basket icon to add the product to your cart.
  5. Click “View Cart” to show the breakdown of your orders. Once satisfied, you may now proceed to checkout.
  6. Choose the shipping method. If you are shipping the products to another address, you will be prompted to provide the name of the recipient, address and contact numbers for verification.
  7. Pay your order in 3 days or less to any of the bank accounts provided. Your order will be officially booked upon our receipt of your scanned deposit slip through email or fax.
  8. A customer service representative will call you within 24 hrs. to acknowledge receipt of your payment and give advance notice for the date of product delivery.

B. Download our updated product list in Excel format

  1. Download our weekly updated product list in excel format. You will find this in the Product page once you register as a customer.
  2. Accomplish the form for your order
  3. Save the file in this manner:
    Juana Dela Cruz, Marikina City, 04.15.14
    (Customer name, location, date of order)
  4. Email your order to This email address is being protected from spambots. You need JavaScript enabled to view it.
  5. Pay your order in 3 days or less to officially book it, using any two of the bank accounts provided.
  6. Fax to 412.0169 or email a scanned copy of your deposit payment. A customer service representative will call you within 24 hrs. to acknowledge receipt of your payment and give advance notice for the date of product delivery.
     

C. Call our Head office

  1. If you prefer a live order-taker, you may call our ordering hotline at 705.1956 / Telefax 412.0169 / Mobile (Smart) 0998.975.8358 (TM) 0926.542.1368
  2. Provide your customer information and shipping instructions
  3. Place your order.
  4. Wait for our customer assistant to verify total amount of your order and give payment instructions.
  5. Fax or email a scanned copy of your deposit payment. A customer service representative will call you within 24 hrs. to acknowledge receipt of your payment and give advance notice for the date of product delivery.

D. Pick-up and Delivery Fees

  1. Delivery is FREE of charge for orders amounting to PHP 1,500 and above.
  2. Pick-up of products in our Quezon City office is FREE of handling fee. Please arrange your preferred pick-up date and time by calling us in our Landline 705.1956 / Telefax 412.0169 / Mobile (Smart) 0998.975.8358 (TM) 0926.542.1368

    The following fees shall apply to deliveries within selected areas in Metro Manila.

    * We are currently delivering to Makati, Mandaluyong, San Juan, Pasig, Quezon City, Marikina, Pasay and Manila

    * Deliveries outside of these areas can be arranged on a case-to-case basis and subject to special delivery fees

    Amount of Order Delivery Fee Area Location
    P 1,500 &
    above
    FREE

    Within selected areas
    in Metro Manila

    Below
    P1,500
    P80.00 Cubao Area
      P120.00 Quezon City / San Juan /
    Marikina
      P240.00 Pasig / Mandaluyong / BGC /
    Pasay / Manila

E. Ordering Policies

  1. Ordering cut off time is 11:00 a.m. for the current day’s order. Orders received after 11 a.m. will be posted as order for the next working day. Sunday is not considered a working day.

    Example: If you sent an order after 11 a.m. on a Saturday, this will be posted as order placed on a Monday of the coming week.

  2. Orders are considered valid and posted only after payment is confirmed. The 11 a.m. cut-off time applies.

F. Delivery Time

  1. Orders will be delivered within 3 working days from date of payment verification.
  2. Deliveries are made between the hours of 7:00 a.m. to 2:00 p.m., except Sunday. The customer will be notified in case of delays.
  3. The company cannot be held responsible for delays in delivery that are beyond its control such as unscheduled road rerouting, unforeseen heavy traffic, heavy rain and in the event of natural calamities.

G. Delivery Details

  1. The customer is responsible for providing the correct and complete delivery details:
    • Name of recipient
    • House no. or lot/block no., street name, subdivision, barangay, town, province and zip code.
    • Unit no., floor, building name, compound, street name, barangay, town, province and zip code.
  2. The use of abbreviations is highly discouraged.
  3. If delivery was not completed due to erroneous details, i.e. wrong name/spelling of recipient and/or address, the customer will be charged for re-delivery.

H. Receiving Goods/ Products during Delivery

  1. Check the Delivery Receipt (D.R.) if items are the same as you ordered.
  2. Check if all items in the D.R. are complete.
  3. Inspect items for spoilage, if any.
  4. If there is a need to return an item, fill up and sign the Return Sales (R.S.) slip which shall be provided by the delivery personnel.
  5. Sign the D.R. and return a copy to the personnel with the R.S.
  6. On the other hand, if everything is in order, you will be issued an Official Receipt (OR) to support receipt of your payment.

I. Return Policies

  1. Livegreen takes utmost care to ensure that all products are properly packed and sealed to prevent spoilage. Customer must inspect items before receiving and must fill out and sign the Return Sales Slip for claims. Customer may claim return sales under the following circumstances:
    • Item shows sign of spoilage
    • Item included in the delivery but was not ordered
    • Wrong item delivered
    • Item written in the Delivery Receipt but not received
  2. Claims can be processed only with an official Return Sales Slip filled out and signed by customer.
  3. Replacement of return – returned items will be replaced with the same item or with a different item/s of like price of corresponding amount. Replacement delivery will be made within three working days and FREE of charge.
     

 

I'm now ready to order